Samsung support – unbelievably inept!!! The Saga continues.

The saga of the (not quite the) State of the Art Smart TV continues. The problem is when switching between sources i.e. TV to DVD the lip sync changes and has to be readjusted. Sure, it has an easy adjustment BUT it should not be necessary. It never happened on our old Panasonic so why should I accept it on a new Samsung.

After a 64 minute call to tech support two weeks ago, where they remotely checked everything including my Blood Pressure, I was supposed to be getting a call from “Level 3 support”, which never materialed.  so yesterday, I contacted them again and got to speak to M’s Stupid. She informed me that “they had tried” to phone me on 3 occasions…LIARS…I have call waiting, I have call diversion I have voicemail on both landline and mobile…I am always contactable or “messageable”! After about 15mins on hold whilst M’s S checked the notes, she finally came back and  wanted to carry out all the checks done before…”NO, I want Level 3 support or your manager.”

After some deliberation M’s Stupid came up with the pinnacle of her stupidity training:

Ms S “The problem is with your Sky Box and you must contact Sky”

Me “Interesting diagnosis – can you tell me where in nearly 2 hours of conversations with Samsung a Sky Box has ever been mentioned – WE DON’T HAVE A SKY BOX!”

Ms S ” so how do you watch broadcast television?”

Me “Well you’re technical support, how do you think – Freeview with an Aerial, the signal of which has been confirmed by your diagnostics as strong and error free – did you have special training to be this stupid?”

Ms S “Have you tried the TV on  another Aerial?”

Me  ” Well yes and as I was up on my neighbours roof with a 100metre coax cable chatting to Father Christmas and his reindeer….I want to speak to a manager as your stupidity knows no heights or depths.”

…they are supposed to be calling back today as I was unavailable yesterday afternoon. I did though go off to Curry’s where two people from the customer service team and I shared the disbelief that Samsung who make such innovative products should be let down by such third rate technical support. They put a call into to Samsung and so we await round/chapter 3.

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